Our website care team are always on hand to support you and offer you expert advice

To get unlimited technical support for your website, sign up to one of our website care plans today

UNLIMITED TECHNICAL SUPPORT

UNLIMITED TECHNICAL SUPPORT

You will always need supported, so our team will be on hand to help you with anything you may need with your website. Have a question or need advice? Ask away, we’re here to help!

DESIGN/CONTENT SUPPORT

DESIGN/CONTENT SUPPORT

Our design/content update support is to help you with any changes to your website and ensure it’s always up to date, looking its best and allows you to focus on your business.

TRAINING SUPPORT

TRAINING SUPPORT

We will support you with any training you may need and give refresher sessions on using your website, reports, content management system or whatever you need.

SUPPORT DASHBOARD

SUPPORT DASHBOARD

We log your support requests into our support system so you can monitor the status of your updates, time spent and view your remaining time for the month.

CONSULTING CALLS

CONSULTING CALLS

Consulting calls are great for discussing strategy, where we will give you expert advice on how to get maximum returns from your website and are highly recommended.

DEDICATED CARE TEAM

DEDICATED CARE TEAM

Our dedicated support team are always on top of software updates, security scans, performance, monthly reports, website backups, uptime monitoring, plus much more

1

NUMBER OF HOURS WE AIM TO RESPOND TO YOUR PRIORITY QUERIES

3

TYPES OF WEBSITE CARE PLANS OFFERED TO OUR CLIENTS

24

NUMBER OF HOURS WE AIM TO MAKE MINOR UPDATES TO YOUR WEBSITE

40%

OF OUR CLIENTS CHOOSE TO MANAGE THEIR OWN WEBSITE CONTENT

WHAT OUR CLIENTS SAY

”The support from Creative Impact is fantastic. I manage my website via the WordPress Content Management System and the training and support has really helped me take on the ownership of the website. I can manage most things now, but If I ever need help or have my blonde moments the Creative Impact boys are there whenever I need them”- NORTH EAST HEATING

SUPPORT FAQ

Does the monthly time rollover?

Like any retainer, the time is set a side for you to use every month to get access to our team, for support and updates and it does not rollover for the Maintain and Manage Website Care plans.  You will be given priority support as per the allocated time for the month and if you don’t use it, it will not rollover to the following month, but we will always find something that it needs to be used for.

Our Webmaster plan allows for the hours for each month to carry over to the next month up to one year, so this time can be accumulated over the year as long as you are an active monthly member on our advanced Webmaster plan.

Can I really cancel anytime?

Of course you can. We have a good relationship with our customers and want to give you the best possible support for your website and as much value as we can, so we would hate to see you go, but understand that sometimes you need to cancel your plan and we don’t lock anyone in. Simply, get in touch with our Website Care team and request a cancellation to support@creative-impact.co.uk, and our team will take care of it for you.

My website was not build by Creative Impact, can I still apply?

Although these plans are designed for our website that we have built for our clients, we do welcome external websites looking to use this service.

Please contact us via the contact form with your website details and we will review your website to see if we can include it on our plan.

What tasks are included in the dedicated support time?

We can help you with anything you need as part of our support plans.  This can be website updates, minor design improvements, technical support, new emails.  Whatever it is, our team is here to support you.

For more advanced design updates that are likely to run over your allocated time, we will need to quote these separately unless you are on our webmaster plan that rolls over.

How do consulting calls work?

Contacting our support team by email is the best way to contact us and yields the fastest response.  However, we know that discussing your issues or support queries on the phone sometimes works best and we have added telephone consulting into our maintain and webmaster plans for more advanced support, consulting and strategy calls.

What if I need more hours?

If you have a support task that requires more time than your allocated time for the month, we will look at your request and submit a quote for you to approve separate to your plan.  However, if it only exceeds your time by an hour or so, we will notify you and this will be billed at our current support rate of £30 per hour

NEED SUPPORT FOR YOUR WEBSITE?
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